Return of Merchandise

Jelloart Products DOES NOT RECEIVE RETURNS AND MAKES NO EXCHANGES on most of the products we sell.

In the event that the administration decides to make a change of merchandise or receive a return of it, the situation will be carefully evaluated and analyzed and the client will be informed.

In the event that the situation of return or exchange of the product occurs, all shipping costs for return or exchange will be paid by the buyer.

​

Cancellation of Orders

1. Please note that our warehouse processes orders the next business day. Once processed, an order cannot be cancelled.

2. In the event that the customer receives his order and still decides to cancel the order, the return shipping cost to JELLOART will be paid by the customer.

3. Once Jelloart receives the package with the merchandise the return will be processed.

4. Refund amount is not guaranteed and is dependent upon the condition of the items returned. jELLOART reserves the right to deny a refund for items not in their original packaging.

5. Jelloart  will credit a refund to the payment method used for the original order. Typically, we process the credit within 5 business days of receiving the return.

​

Shipping 

Priority Mail USPS
1 to 3 Business Days one day after the order was paid​.
Priority Mail service includes tracking and delivery in 1-3 business days. See the delivery time estimates on the Priority Mail Delivery Map. Priority Mail Flat Rate.

 

Rates USPS Priority Mail

Prices start at $9.95 to $19.95 Base prices starting at 1 Pound from North Carolina Jelloart Headquarters to the different states of the USA.

Rates are managed according to the weight of the merchandise including packaging.

Jelloart will pack your products in the best way possible, damage may occur in transit.

We only ship within the USA.

​

NOTE: Jelloart is located on the East coast of the USA, specifically in NORTH CAROLINA. The Mexican border states California, New Mexico, Arizona, and Texas, as well as Colorado, Washington, Maine, Idaho, Montana, Nevada, North and South Dakota, Utah, and Wyoming. Due to its distance from North Carolina, they automatically have a more expensive price than the regular price.

​

Where is my Order?  Track package

Please note that our warehouse processes orders the next business day. Once processed an order cannot be cancelled.

In case your order does not arrive:

• Find your Tracking number at your e-mail. 

• Ask your postman where he left his order and give him the tracking number.

• Go to your local USPS Office that corresponds to your Neiborhood with your tracking number.